Recharge R5 to R19.99 get 5 free on-net SMS messages valid for the same day of the recharge, and free evening calls to other SIM-Sonke numbers valid from 21:00 to 06:00. Recharge R20 and over qualify for 20 free SMS messages valid for 7 days,
RICA PROCESS
RICA is here to help us all. This law requires all SIM card users to register their personal information against their cell phone numbers. New SIM cards cannot be activated if they have not been RICA’d.
- Visit rica.telkom.co.za to activate your SIM
- Enter your name, surname, SA ID & SIM ICCID
- Enter e-mail, cell number & residential address
- E-mail or SMS verification link sent which customer must click on for the verification to be done
- Upload copy if ID
- Upload proof of residence (should match residential address provided in step 3)
- Selfie verification – Take selfie and upload
- Customer will get notification of successful RICA & SIM will be activated within 2 hours
For all after activation support call 081180:
- To contact the Customer Support line on 180, please remove the SIM card from your modem/router and insert it into a handset/ mobile phone. Calls to Telkom Mobile Data Support line are only free from a Telkom Mobile number.
- You can also phone Customer Care on 081 180 from any other telecom operator network, but these calls will be charged at applicable service-provider rates.
Please Note the following:
- Purchasing of LTE/LTE-A once-off data bundles and using the bundles is subject to the availability of LTE network coverage within the specified location and the subscriber will not be able to roam on Vodacom network.
- A sales agent will be able to assist you with checking if your address is within LTE network coverage range. Alternatively, you can verify same online at: www.telkom.co.za/today/ucm.
The LTE/LTE-A once-off bundles shall have Anytime data and Night Surfer Data. Night Surfer shall be valid to be consumed between 12am – 7am.
- The data validity period for LTE/LTE-A Once Off Anytime data bundles shall be 61 days. i.e. LTE/LTE-A Once-off Anytime bundles shall expire 61 days from the date of activation.
- The data validity period for LTE/LTE-A Once Off Night Surfer data bundles shall be 31 days, i.e. LTE/LTE-A Once-off Night Surfer bundles will expire 31 days from the date of activation
For the full Terms & Conditions for Telkom’s LTE/LTE-A Once-Off data bundles; please visit: http://www.telkom.co.za
We deliver anywhere in South Africa from Monday to Friday (excluding public holidays). If you live in any outlying town we might need some additional time but we promise it is worth the wait
What will the delivery cost you?
We will always try to bring your order to your doorstep in the most affordable way. Here is a simple guide to show you the options available:
Type of products
Delivery Fee
Orders over R450 (excludes TV’s, Large Appliances, Furniture, Beds, Large Items, Outdoor & Sports Equipment)
Free Delivery
Beds
Free Delivery
Orders under R450
R65.00
TV's
R100.00
Large Appliances, Beds, Inverters/Portable Inverters, Outdoor & Sports Equipment
R200.00
Large Items, DIY & Furniture
R300.00
When will delivery take place?
Our delivery team is ready to pack and deliver your order as soon as payment confirmation and required supporting documents such as TV License validation are received.
What if I miss my delivery?
We will make sure to give you a call and reschedule as soon as possible.
What if my items are damaged, faulty or incorrectly delivered?
Please notify us within 24 hours of receipt of delivery on 0800 111 081 or everyshop@jdg.co.za. We will do our best to have the damaged product collected and a new product delivered to you. For more details view our returns and refunds policy.
What if I receive the incorrect items or quantity of products?
Mistakes do happen, should you experience this please notify us immediately so that we can get our team to assist you. You can notify us on 0800 111 081 or everyshop@jdg.co.za and we will arrange to collect the incorrect items and replace them as soon as possible.
What about Returns & Refunds?
If you are not absolutely in love with your new purchase you may return or exchange your products subject to producing the original receipt and ensuring the product is in its original packaging and condition.
You are welcome to view our full returns and refund policy in our terms and conditions to guide you with the process and to learn more about products that can not be returned.
Should you wish to return items, you can use the online return functionality within 24 hours of delivery under the “My Account” Tab on the right-hand side of the navigation bar.
